The costs for a package in standard shipping are € 5.00 (DE/AT) or € 9.90 (Rest of EU). The shipping costs can however vary depending on the order size. You order will be shipped free of charge above an order value of € 50.00. The shipping costs for your order will also be indicated directly in your order overview.
The delivery period of your order will depend on the availability of the product as well as the selected shipping country. Unless a different delivery period is specified, it will usually be two working days. The expected delivery period will also be notified to you before you complete your order. We will naturally inform you immediately about delays in delivery. You can also track the status of your order at any time in your customer account.
You can check the status of your order at any time in your customer account. There, you can also see whether your package has already been shipped and will also find your package tracking. We keep you informed! In case of open questions, our Customer Service is always happy to help you.
No need to worry! In this case, please contact our Customer Service immediately. We will leave no stone unturned to make sure that you receive your order.
If you receive your order with apparent transport damage, please raise a complaint with the delivery agent of the shipment as soon as possible; if possible, take photos of the transport damage and contact us. We will support you in finding a quick solution.
We are sorry to hear that! But you can, of course, send a received order back to us within 14 days. For this purpose, fill in the return form in our web shop. You will then receive your free DHL return label.
We place the highest value on quality and a proper condition of our products. Should you still have received a damaged product, we are very sorry and will, of course, repair this damage immediately. Please contact our Complaints Department via ticket@ultimateguard.com and send us a photo of the defective product. Our team will get back to you as soon as possible!
Of course, you have the right to cancel your order. If you do not like the ordered item, you can cancel it within the deadline from the receipt of the item through a clear declaration. The cancellation needs no justification or no binding form and can take place verbally, in text form or via the cancellation form.
If you want to cancel your already received order, you can apply for a free return using our return form. Please use only our form for creating your return label. Self-paid return shipping costs cannot be refunded by us.
If a product or a certain colour of a product is no longer displayed in the shop, it has been removed from our assortment and is no longer produced. But we are sure that you will find a suitable alternative in our assortment.
We always try to have all our products in stock. If an article is currently not available, but will be reproduced, you can subscribe to our reminder list. We will send you an update once the product is available again. Restock is on its way!
Weil es uns wichtig ist, dass der Boulder Solid lokal produziert wird. Wir wollen mit dem Boulder Solid die Produktionsketten so kurz wie möglich halten, um nachhaltig und umweltverträglich zu handeln. Die Unterscheidung zwischen dem Boulder Solid für Amerika und Europa bzw. APAC kommt daher, dass die in Amerika erhältliche Deckboxen vor Ort in den USA beschafft und produziert werden, während der europäische und der APAC Boulder Solid in Deutschland hergestellt wird.
We want to give you the best and safest shopping experience. Your data is in safe hands with us; it will be handled strictly according to the GDPR and will be used only for order processing. More information can be found in our data protection guidelines.
The production of our RTE Boulder follows the German Fairtrade standards. You can find more information here: https://www.fairtrade-deutschland.de/was-ist-fairtrade/fairtrade-standards
Which sleeves you need depends on the TCG you play. For example, Magic: The Gathering and Pokémon cards are the same size, so you can use our standard size sleeves. However, if you want to protect your Yu-Gi-Oh cards, Japanese size sleeves should be your choice.
We wanted to provide high-quality sleeves, that won't break the bank, but also won't break the first time you use them. Great shuffle-feel, extreme durability, remarkable opacity - all at great value.
While our Ultimate Guard Katana sleeves are the best of the best we can produce, the Ultimate Guard Cortex sleeves are a good alternative at an attractive price point. We have used all our know-how to develop the perfect everyday sleeve for you. The result is a long-lasting sleeve with a very good shuffle-feel.
The difference is simply in the surface finish of the front of our sleeves. Glossy is the standard finishing of our and other sleeves on the market. Glossy has the advantage that it does not distort the colors of the card and you always have an unaltered view of the artwork on your cards. However, it has the disadvantage that the sleeves can tend to reflect in bright environments. With the matte finish you don't have this problem, but the colors may not look as brilliant.
Das Material des Boulder Solid ist im Gegensatz zum originalen Boulder absolut blickdickt. Zudem hat der Boulder Solid keine Soft-Touch-Oberfläche, fühlt sich also etwas mehr wie der RTE Boulder an.
Das Produkt ist in Sachen Material, Funktionalität und Größe dasselbe. Der einzige Unterschied: Der in Europa und APAC erhältliche Boulder hat bereits unser neues Logo, der amerikanische Boulder noch nicht.
Our web shop is currently working with PayPal PLUS as payment partner. PayPal PLUS means that you can pay with the four most popular payment modes PayPal, direct debit, credit card and purchase on account – even without a PayPal account!
Because climate change is a real threat to our planet. We are aware that becoming fully sustainable is a long road, but we are confidently taking it. This is a topic we've carefully considered in our everyday business not only recently, but for some time now.
Our RTE Boulder is primarily made from natural and renewable resources. Coloring irregularities can occur during the processing of the materials and do not affect the functionality of the product. Just as in nature, every Boulder is different in its appearance and composition, making your product a truly unique possession.
Because climate change is a real threat to our planet. We are aware that becoming fully sustainable is a long road, but we are confidently taking it. This is a topic we've carefully considered in our everyday business not only recently, but for some time now.
Both Boulders offer excellent protection for your cards in everyday use, although under extreme conditions the normal Boulder can be a bit more resistant due to its material properties.
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