Right of cancellation

The following right of cancellation applies only for private customers (consumers).

Cancellation policy

You are entitled to cancel this contract within fourteen days without giving reasons. The cancellation period will be fourteen days from the day, on which you or a third party designated by you, who is not the carrier, have / has taken the last product in possession.

To exercise your right of cancellation, simply follow the instructions under the following link:

For adhering to the cancellation period, it will be sufficient if you send the notification about the exercise of the right of cancellation before expiry of the cancellation period.

Consequences of the cancellation:
If you cancel this contract, we must repay you all payments, which we have received from you, including the shipping costs (except the additional costs, which arise if you select a type of delivery different from the most reasonable standard delivery offered by us), immediately and latest within fourteen days from the day, on which we receive the notification about your cancellation of this contract. For this repayment, we will use the same payment method, which you have used for the original transaction, unless otherwise explicitly agreed upon with you; you will, in any case, not be charged any fees due to this repayment.

We can reject the repayment until we have received the products back in an intact condition or until you have furnished a proof that you have sent the products back in an intact condition, whichever is the earlier.

You must send or give the products back immediately and, in any case, latest within fourteen days from the day, on which you inform us about the cancellation of this contract, to us or to

heo GmbH, Returns Department, West Campus 1, 76863 Herxheim. The term will be adhered to if you send the products before expiry of the period of fourteen days.

You must compensate for any loss in value of the products only if this loss in value is to be attributed to their handling by you, which is not necessary for checking the condition, properties and functionality of the products.

The right of cancellation does not apply for the following contracts:

  • Contracts about the delivery of audio or video recordings or computer software in a sealed package or other sealed products, which are not suitable for return for reasons pertaining to health protection or hygiene, if their seal has been removed after the delivery.
  • Contracts about the delivery of products, which are not prefabricated and for whose production an individual selection or determination by the customer is decisive, or which are clearly tailored to the personal needs of the consumer.