Shipping

The delivery period of your order will depend on the availability of the product as well as the selected shipping country. Unless a different delivery period is specified, it will usually be two working days. The expected delivery period will also be notified to you before you complete your order. We will naturally inform you immediately about delays in delivery. You can also track the status of your order at any time in your customer account.
You can check the status of your order at any time in your customer account. There, you can also see whether your package has already been shipped and will also find your package tracking. We keep you informed! In case of open questions, our Customer Service is always happy to help you.
Of course! Simply enter the address of your Packstation as delivery address. We will take care of the rest!
No need to worry! In this case, please contact our Customer Service immediately. We will leave no stone unturned to make sure that you receive your order.
If you receive your order with apparent transport damage, please raise a complaint with the delivery agent of the shipment as soon as possible; if possible, take photos of the transport damage and contact us. We will support you in finding a quick solution.
The costs for a package in standard shipping are € 5.00 (DE/AT) or € 9.90 (Rest of EU). The shipping costs can however vary depending on the order size. You order will be shipped free of charge above an order value of € 50.00. The shipping costs for your order will also be indicated directly in your order overview.

Payment methods

Our web shop is currently working with PayPal PLUS as payment partner. PayPal PLUS means that you can pay with the four most popular payment modes PayPal, direct debit, credit card and purchase on account – even without a PayPal account!

Contact

If our FAQs cannot answer all of your questions, feel free to reach out to our Customer Service. We are always happy to help you!

Contact us!

Our RTE Boulder is neither degradable nor compostable under domestic or industrial conditions.
The production of our RTE Boulder takes place exclusively in Germany. From there, all Return to Earth products are distributed to our other locations.
Our RTE Boulder is produced in the South Palatinate, based in southwest Germany.
The production of our RTE Boulder follows the German Fairtrade standards. You can find more information here: https://www.fairtrade-deutschland.de/was-ist-fairtrade/fairtrade-standards 
When properly disposed of, our RTE Boulder is 100% recyclable.
Yes, the packaging consists of 80% waste paper and 20% grass paper. The raw materials used are obtained in the Bavarian forest. 
The material consists of a waste product from paper production. The basic component is wood from the local Black Forest.  

Safety

We want to give you the best and safest shopping experience. Your data is in safe hands with us; it will be handled strictly according to the GDPR and will be used only for order processing. More information can be found in our data protection guidelines.

Currently, we do not offer personalised products for private customers.

Availability

If you have a delivery address in the European Union, you can order from our online shop. We currently do not deliver to countries outside the EU.
We always try to have all our products in stock. If an article is currently not available, but will be reproduced, you can subscribe to our reminder list. We will send you an update once the product is available again. Restock is on its way!
If a product or a certain colour of a product is no longer displayed in the shop, it has been removed from our assortment and is no longer produced. But we are sure that you will find a suitable alternative in our assortment.

Complaint and return

We are sorry to hear that! But you can, of course, send a received order back to us within 14 days. For this purpose, fill in the return form in our web shop. You will then receive your free DHL return label.
We place the highest value on quality and a proper condition of our products. Should you still have received a damaged product, we are very sorry and will, of course, repair this damage immediately. Please contact our Complaints Department via ticket@ultimateguard.com and send us a photo of the defective product. Our team will get back to you as soon as possible!
If you want to cancel your already received order, you can apply for a free return using our return form. Please use only our form for creating your return label. Self-paid return shipping costs cannot be refunded by us.
Of course, you have the right to cancel your order. If you do not like the ordered item, you can cancel it within the deadline from the receipt of the item through a clear declaration. The cancellation needs no justification or no binding form and can take place verbally, in text form or via the cancellation form.

Return to Earth (2/2)

Because climate change is a real threat to our planet. We are aware that becoming fully sustainable is a long road, but we are confidently taking it. This is a topic we've carefully considered in our everyday business not only recently, but for some time now.
Our RTE Boulder offer will be expanded with additional colors in the future. Adding sizes other than 100+ is not yet determined.
Our RTE Boulder is primarily made from natural and renewable resources. Coloring irregularities can occur during the processing of the materials and do not affect the functionality of the product. Just as in nature, every Boulder is different in its appearance and composition, making your product a truly unique possession.
Because climate change is a real threat to our planet. We are aware that becoming fully sustainable is a long road, but we are confidently taking it. This is a topic we've carefully considered in our everyday business not only recently, but for some time now.
Our RTE Boulder is completely vegan. No animal products are processed during production. 
At the beginning, we will add the RTE Boulder to our product range in addition to our regular Boulder assortment.  
Both Boulders offer excellent protection for your cards in everyday use, although under extreme conditions the normal Boulder can be a bit more resistant due to its material properties.