Privacy Policy
As of April 2025
Table of Content
I. Identity and contact details of the data controller
II. Contact details of the data protection officer
III. General information on data processing
IV. Rights of the data subject
V. Provision of website and creation of log files
VI. Use of cookies
VII. Registration
VIII. Orders and deliveries
IX. Online shop
X. Payment possibilities
XI. Credit assessment
XII. Newsletter
XIII. Contact via email
XIV. Contact form
XV. Use of corporate social media profiles
XVI. Use of corporate business network profiles
XVII. Geotargeting
XVIII. Usage of plugins / external services
XIX. Reservation of right to make changes
I. Identity and contact details of the data controller
The data controller responsible in accordance with the purposes of the General Data
Protection Regulation (GDPR) of the European Union and other data protection regulations is:
heo GmbH
West Campus 1
76863 Herxheim
Germany
+49(0)7276 92928-157
ticket@ultimateguard.com
II. Contact details of the data protection officer
The designated data protection officer is:
III. General information on data processing 1. Scope of processing personal data
In general, we only process the personal data of our users to the extent necessary to provide a functioning website with our content and services. The regular processing of personal data only takes place with the consent of the user. Exceptions include cases where prior consent cannot be technically obtained and where the processing of the data is permitted by law.
2. Legal basis for data processing
Where consent is appropriate for processing personal data, Art. 6 (1) (1) (a) GDPR serves as the legal basis to obtain the consent of the data subject for the processing of their data. As for the processing of personal data required for the performance of a contract of which the data subject is party, Art. 6 (1) (1) (b) GDPR serves as the legal basis. This also applies to processing operations required to carry out pre-contractual activities. When it is necessary to process personal data in order to fulfil a legal obligation to which our company is subject, Art. 6 (1) (1) (c) GDPR serves as the legal basis. If vital interests of the data subject or another natural person require the processing of personal data, Art. 6 (1) (1) (d) GDPR serves as the legal basis. If the processing of data is necessary to safeguard the legitimate interests of our company or that of a third party, and the fundamental rights and freedoms of the data subject do not outweigh the interest of the former, Art. 6 (1) (1) (f) GDPR will serve as the legal basis for the processing of data.
3. Data removal and storage duration
The personal data of the data subject will be erased or restricted as soon as the purpose of its storage has been accomplished. Additional storage may occur if this is provided for by the European or national legislator within the EU regulations, law, or other relevant regulations to which the data controller is subject. Restriction or erasure of the data also takes place when the storage period stipulated by the aforementioned standards expires, unless there is a need to prolong the storage of the data for the purpose of concluding or fulfiling the respective contract.
IV. Rights of the data subject
When your personal data is processed, you are a data subject within the meaning of the GDPR and have the following rights:
1. Right of access (Art. 15 GDPR)
You may request the data controller to confirm whether your personal data is processed by them. If such processing occurs, you can request the following information from the data controller: - Purposes of processing
- Categories of personal data being processed.
- Recipients or categories of recipients to whom the personal data have been or will be disclosed.
- Planned storage period or the criteria for determining this period
- The existence of the rights of rectification, erasure or restriction or opposition.
- The existence of the right to lodge a complaint with a supervisory authority.
- If applicable, origin of the data (if collected from a third party).
- If applicable, existence of automated decision-making including profiling with meaningful information about the logic involved, the scope and the effects to be expected.
- If applicable, transfer of personal data to a third country or international organization.
2. Right to rectification (Art. 16 GDPR)
You have a right to rectification and/or modification of the data, if your processed personal data is incorrect or incomplete. The data controller must correct the data without delay
3. Right to the restriction of processing (Art. 18 GDPR)
You may request the restriction of the processing of your personal data under the following conditions: - If you challenge the accuracy of your personal data for a period that enables the data controller to verify the accuracy of your personal data.
- The processing is unlawful, and you oppose the erasure of the personal data and instead request the restriction of their use instead.
- The data controller or its representative no longer need the personal data for the purpose of processing, but you need it to assert, exercise or defend legal claims; or
- If you have objected to the processing pursuant and it is not yet certain whether the legitimate interests of the data controller override your interests.
4. Right to erasure ("Right to be forgotten") (Art. 17 GDPR)
If you request from the data controller to delete your personal data without undue delay, they are required to do so immediately if one of the following applies: - Personal data concerning you is no longer necessary for the purposes for which they were collected or processed.
- You withdraw your consent on which the processing is based pursuant to and where there is no other legal basis for processing the data.
- You object to the processing of the data and there are no longer overriding legitimate grounds for processing, or you object pursuant to Art. 21 (2) GDPR.
- Your personal data has been processed unlawfully.
- The personal data must be deleted to comply with a legal obligation in Union law or Member State law to which the data controller is subject.
- Your personal data was collected in relation to information society services offered pursuant to Art. 8 (1) GDPR.
The right to deletion does not exist if the processing is necessary - to exercise the right to freedom of speech and information;
- to fulfil a legal obligation required by the law of the Union or Member States to which the data controller is subject, or to perform a task of public interest or in the exercise of public authority delegated to the representative.
- for reasons of public interest in the field of public health.
- for archival purposes of public interest, scientific or historical research purposes or for statistical purposes.
- to enforce, exercise or defend legal claims.
5. Right to data portability
You have the right to receive your personal data given to the data controller in a structured and machine-readable format. In addition, you have the right to transfer this data to another person without hindrance by the data controller who was initially given the data, if:
6. Right to object
For reasons that arise from your particular situation, you have, at any time, the right to object to the processing of your personal data pursuant to Art. 6 (1) (1) (e) or 6 (1) (1) (f) GDPR; this also applies to profiling based on these provisions. If the personal data relating to you are processed for direct marketing purposes, you have the right to object at any time to the processing of your personal data in regard to such advertising; this also applies to profiling associated with direct marketing.
7. Right to complain to a supervisory authority
Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority if you consider that the processing of personal data concerning you infringes the GDPR. The supervisory authority to which the complaint has been lodged shall inform the complainant of the status and outcome of the complaint, including the possibility of a judicial remedy under Art. 78 GDPR. A list, of the locally competent supervisory authorities in Germany can be found on the website of the Federal Commissioner for Data Protection at the following link: https://www.bfdi.bund.de/EN/Service/Anschriften/Laender/Laender-node.html
V. Provision of website and creation of log files
1. Description and scope of data processing
Each time our website is accessed, our system automatically collects data and relevant information from the computer system of the calling device. The following data is collected: - Information about the browser type and the version used
- The user's operating system
- The Internet service provider of the user
- Date and time of access
- Websites from which the user's system accessed our website
- Websites the user's system accessed through our website
This data is stored in the log files of our system. This data is not stored together with other personal data of the user.
2. Purpose of data processing
The temporary storage of the IP address by the system is necessary for the delivery of the website to the computer of the user. For this purpose, the user's IP address must be kept for the duration of the session. The storage in logfiles is done to ensure the functionality of the website. The data is also used to optimize the website and to ensure the security of our IT systems. An analysis of the data for marketing purposes does not take place.
3. Legal basis for data processing
The legal basis for the temporary storage of data and logfiles is Art. 6 (1) (1) (f) GDPR.
4. Duration of storage
The data will be deleted as soon as it is no longer necessary for the purpose of its collection. The session is complete when the collection of data for the provision of the website is accomplished. If the data is stored in log files, this is the case after seven days at the latest. Storage beyond this is possible. In this case, the IP addresses of the users are deleted or alienated so that an assignment of the calling client is not possible.
5. Objection and removal
The collection of data for the provision of the website and the storage of the data in log files is absolutely necessary for the operation of the website. The user can object to this. Whether the objection is successful is to be determined within the framework of a balancing of interests.
VI. Use of cookies
1. Description and scope of data processing When you visit our website, we use technical tools for various functions, in particular cookies, which can be stored on your device. When you visit our website for the first time and at any time later, you have the choice of whether you generally permit the setting of cookies or which individual additional functions you would like to select. You can make changes in your browser settings or via our consent manager. Cookies are text files or information in a database that are stored on your hard drive and assigned to the browser you are using so that certain information can be passed to the entity that sets the cookie. We use technically necessary cookies, which are required for the technical structure of the website. Without these cookies, our website cannot be displayed (completely correctly) or the support functions are not possible. The following data is stored and transmitted in the technical necessary cookies: - Language settings
- Articles in shopping cart
- Log-in information
- Use of website functionalities
- Time Zone, Cookie Settings
We use cookies on our website that are not technically necessary. Technically unnecessary cookies are text files that are not only used for the functionality of the website, but also collect other data. As a result, the following data will be processed: - IP address
- Internet user location
- Date and time of the website request
- Tracking of the surfing behaviour
- Linking the website visit with other social media platforms
2. Purpose of data processing
The purpose of using technically necessary cookies is to ensure the functionality of our website. Some functions of our website cannot be offered without the use of cookies. For these, it is necessary that the browser is recognized even after a page change. We need technical necessary cookies for the following purposes: - Shopping Cart
- Storage of language settings
- Functionality of the website
The use of technically not necessary cookies is carried out for the purpose of improving the quality of our website, its content and thus our reach and profitability. By setting these cookies, we learn how the website is used and can thus constantly optimize our offer. These cookies serve us particularly for the following purposes: - Marketing, statistics, functions (wishlist), embedding Youtube Videos, Google Maps, Newsletter
3. Legal basis for data processing
The regulations of the Telecommunications-Telemedia Data Protection Act (TTDSG) are relevant for the storage of information in the end user's terminal equipment and/or access to information already stored in the end user's terminal equipment. If the setting and reading of cookies is technically necessary, this is done to ensure the functionality of our website. In this case, the storage of and access to cookies on your terminal equipment is carried out on the basis of Section 25(2)(2) TTDSG. This storage of and access to the information in your terminal equipment serves to facilitate your use of our website and to be able to offer you our services as you have requested. Some functions of our website also do not work without the use of these cookies and could therefore not be offered. The cookies are generally deleted after the session ends (e.g. logging out or closing the browser) or after the expiry of a specified duration. Information on different storage periods for cookies can be found in the following sections of this data protection declaration. As far as cookies are set that are not technically necessary, this is done on the basis of your expressed consent, which you can provide via the cookie banner. The basis for storing and accessing information in this case is Section 25(1) TTDSG in conjunction with. Art. 6(1)(1)(a), Art. 7 GDPR. You can withdraw your consent at any time with effect for the future or subsequently grant it again by configuring your settings for cookies accordingly. Alternatively, you can prevent the storage of cookies by making the appropriate settings in your browser software. Please note that the browser settings you make only affect the browser you are using. If personal data is processed following the storage of and access to the information on your terminal equipment, the provisions of the GDPR are relevant. Information on this can be found in the following sections of this privacy policy.
VII. Registration
1. Description and scope of data processing
We offer users the opportunity to register by providing personal data. The data is entered into an input mask and transmitted to us and stored. The data will not be passed on to third parties. The following data is collected as part of the registration process: - Email address
- Last name
- First name
- Address
- Telephone / mobile phone number
- IP address of the user's device
- Date and time of registration
- Other: Anrede, birth date, delivery address
As part of the registration process, the user's consent to the processing of this data is obtained.
2. Purpose of data processing
User registration is necessary for the fulfilment of a contract with the user or for the execution of pre-contractual measures.- creation of customer account for contract execution: review of contract partner according to AML
3. Legal basis for data processing
The legal basis for the processing of the data is Art. 6 (1) (1) (a) GDPR if the user has given his consent. If the registration serves the fulfilment of a contract to which the user is a party or the execution of pre-contractual measures, the additional legal basis for the processing of the data is Art. 6 (1) (1) (b) GDPR.
4. Duration of storage
The data will be deleted as soon as it is no longer necessary to achieve the purpose for which it was collected. This is the case for the data collected during the registration process for the fulfilment of a contract or for the execution of pre-contractual measures if the data is no longer required for the implementation of the contract. Even after the conclusion of the contract, it may be necessary to store personal data of the contractual partner in order to comply with contractual or legal obligations.
5. Objection and removal
As a user you have the possibility to cancel the registration at any time. You can request a change to the data stored about you at any time. The customer can view his data and change data via the "My Account" button. To delete the user account, contact Ultimate Guard Customer Service via the contact form in the web store.If the data is necessary for the fulfilment of a contract or for the implementation of pre-contractual measures, a premature deletion of the data is only possible insofar as contractual or legal obligations do not stand in the way of a deletion.
VIII. Orders and deliveries
1. Description and scope of data processing
Orders can be placed via a customer account or as a guest. The ordering process takes place by submitting the order, which is processed internally by us, and subsequently delivered by postal service providers. Within the framework of the operation of our company, we process your data by means of our IT systems. In some cases, we use external service providers to process your data. These have been carefully selected and contracted by us, are bound by our instructions and are regularly monitored.
2. Purpose of data processing
Within the framework of the existing customer relationship as well as the contract initiation, your personal data will be processed for the following purposes: - To prepare and carry out pre-contractual measures – this includes, for example, the preparation and sending of an individual offer or individual agreement and transmission of contractual conditions with the aim of concluding the contract.
- To include your contact details in our customer and contact database.
- To fulfill our contractual obligations arising from the purchase contract with you. For this purpose, we share your personal data with logistics companies, among others, to ensure a seamless delivery of the goods.
- To inform you optimally about our products and services. This also includes sending (direct) advertising by e-mail or post mail.
- To ensure smooth billing of the services provided.
- To comply with our legal obligations.
- Customer management and customer service – esp. the processing of customer inquiries
- In order to optimally serve you as our customer. This includes, in particular, communication with you by e-mail, mobile phone, landline number or fax.
- To fulfil post-contractual measures.
- To assert, exercise or defend legal claims.
- For the purpose of carrying out credit checks
3. Legal basis for data processing
We process the data provided to us for the execution of the contract, depending on the desired method of payment for a pre-contractual review and for a possible processing of warranty claims. The legal basis for this is found in Art. 6 (1) c) and f) of the GDPR. In addition, the service providers we use (such as logistics companies, payment intermediaries) receive the necessary data about you or your order. Depending on the selected payment method, we also carry out credit checks.
4. Duration of storage
The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. This is the case for data collected during the registration process for the fulfillment of a contract or for the implementation of pre-contractual measures when the data is no longer required for the implementation of the contract. Even after the conclusion of the contract, there may be a need to retain personal data of the contractual partner in order to comply with contractual or legal obligations.
5. Objection and removal
As a user you have the possibility to cancel the registration at any time. You can request a change to the data stored about you at any time. The customer can view his data and change data via the "My Account" button. To delete the user account, contact Ultimate Guard Customer Service via the contact form in the web store.If the data is necessary for the fulfilment of a contract or for the implementation of pre-contractual measures, a premature deletion of the data is only possible insofar as contractual or legal obligations do not stand in the way of a deletion.
IX. Webshop
We offer a web shop on our website. For this we use the following web shop software: shopware AG, Ebbinghoff 10, 48624, Schöppingen, Germany (in the following: Shopware). Further information can be found in the privacy policy of the web shop provider: https://de.shopware.com/datenschutz/
The website and the web shop are hosted on external servers by a service provider commissioned by us.
Our service provider is: Hetzner Online GmbHIndustriestr. 25
91710 Gunzenhausen
Germany
https://www.hetzner.com/legal/privacy-policy
The servers automatically collect and store information in so-called server log files, which your browser automatically transmits when you visit the website. The stored information is: - Information about the browser type and the version used
- The user's operating system
- The Internet service provider of the user
- Date and time of access
- Websites from which the user's system accessed our website
- Websites the user's system accessed through our website
This data will not be merged with other data sources. The data is collected on the basis of Art. 6 (1) (1) (f) GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimization of his website - and server log files are therefore recorded.We have concluded a data processing agreement with the relevant service provider in which we oblige the relevant service provider to protect user data and not to pass it on to third parties. The server of the website is geographically located in Germany.
X. Payment options
1. Description and scope of data processing
We offer our customers various payment options for processing their orders. Depending on the payment option, we transfer customers to the platform of the payment service provider in question. After completion of the payment process, we receive the customer's payment data from the payment service providers or our house bank and process these in our systems for billing and accounting purposes.
Payment via credit card
It is possible to complete the payment process by credit card. If you have chosen to pay by credit card, payment details will be passed on to payment service providers for payment processing. All payment service providers comply with the requirements of the "Payment Card Industry (PCI) Data Security Standards" and have been certified by an independent PCI Qualified Security Assessor. The following data will be transmitted regularly as part of payment via credit card: - Purchase amount
- Date and time of purchase
- First and last name
- Address
- Email address
- Credit Credit card number
- Credit card validity period
- Card validation code (CVC)
- IP address of the user's device
- Telephone number / mobile phone number
Payment data is passed on to the following payment service providers:- Paypal
II. Contact details of the data protection officer
1. Scope of processing personal data
2. Legal basis for data processing
3. Data removal and storage duration
IV. Rights of the data subject
1. Right of access (Art. 15 GDPR)
2. Right to rectification (Art. 16 GDPR)
3. Right to the restriction of processing (Art. 18 GDPR)
4. Right to erasure ("Right to be forgotten") (Art. 17 GDPR)
5. Right to data portability
6. Right to object
7. Right to complain to a supervisory authority
V. Provision of website and creation of log files
1. Description and scope of data processing
2. Purpose of data processing
3. Legal basis for data processing
4. Duration of storage
5. Objection and removal
VI. Use of cookies
2. Purpose of data processing
- Marketing, statistics, functions (wishlist), embedding Youtube Videos, Google Maps, Newsletter
3. Legal basis for data processing
VII. Registration
1. Description and scope of data processing
2. Purpose of data processing
- creation of customer account for contract execution: review of contract partner according to AML
3. Legal basis for data processing
4. Duration of storage
5. Objection and removal
VIII. Orders and deliveries
1. Description and scope of data processing
2. Purpose of data processing
3. Legal basis for data processing
4. Duration of storage
5. Objection and removal
IX. Webshop
Industriestr. 25
91710 Gunzenhausen
Germany
https://www.hetzner.com/legal/privacy-policy
X. Payment options
1. Description and scope of data processing
Payment via credit card
Payment via PayPal
- Last name
- Address
- Email address
- Telephone / mobile phone number
- IP address of the user's device
- Bank account details
- Credit card number
- Card validation date and code (CVC)
- Number of items
- Product code
- Data on goods and services
- Transaction amount and tax dues
- Information on previous purchasing behaviour
Payment via Instant bank transfer
Further payment methods
2. Purpose of data processing
3. Legal basis for data processing
4. Duration of storage
5. Objection and removal
XI. Credit assessment
1. Description and scope of data processing
- First name
- Last name
- Address
- Email address
- Phone number/Mobile phone number
- Date of birth
2. Purpose of data processing
3. Legal basis for data processing
4. Duration of storage
XII. Newsletter
1. Description and scope of data processing
- Email address
- Last name
- First name
- IP address of the user's device
- Date and time of registration
- Other:: Segmentierung der Newsletterinhalte
2. Purpose of data processing
3. Legal basis for data processing
4. Duration of storage
5. Objection
XIII. Contact via Email
1. Description and scope of data processing
2. Purpose of data processing
3. Legal basis for data processing
4. Duration of storage
5. Objection and removal
XIV. Contact form
1. Description and scope of data processing
- Email address
- Last name
- First name
- Address
- Other: language, country, order number, photos (regarding exchanges)
- IP address of the user's device
- Date and time
2. Purpose of data processing
3. Legal basis for data processing
4. Duration of storage
5. Objection and removal
XV. Corporate web profiles on social networks
Instagram:
- Information about products
- Sweepstakes
- Advertisement
- Contact with customers
- Other:: Company presentation
Twitter:
- Information about products
- Sweepstakes
- Advertisement
- Contact with customers
- representation of the company
XVI. Use of corporate profiles in professionally oriented networks
1. Scope of data processing
2. Legal basis for data processing
3. Purpose of the data processing
4. Duration of storage
5. Objection and removal
XVII. Geotargeting
- Customer approach
- advertising
- restrictions on the possibility of ordering outside the EU; individual contact form
XVII. Usage of Plugins / external services
Use of Bootstrap
Use of Facebook pixel
Use of Google AdSense
Use of Google AdWords
Use of Google Analytics 4 (GA 4)
1. Scope of processing of personal data
We use Google Analytics, a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter: Google).
Google Analytics analyzes, among other things, how website visitors use our site. Google sets cookies on your terminal device. During the visit, user behavior is recorded in the form of "events". As a result, personal data can be stored and analyzed, among others, following:
• First visit to the website
• Interaction with the website, usage path
• Clicks on external links
• Video usage
• file downloads
• Advertising impressions and clicks
• Scrolling behavior (if to end of page)
• Searches on the website
• language selection
• Page visits
• Location (region)
• Your IP address (in shortened form)
• technical information about your browser and the terminal devices you use (e.g. language setting, screen resolution)
• internet service provider
• referrer-URL
We use the User ID feature. User ID allows us to assign a unique, persistent ID to one or more sessions (and the activities within those sessions) and analyze user behavior across devices.
We use Google Signals. This captures additional information in Google Analytics about users who have enabled personalized ads (interests and demographics) and ads can be delivered to these users in cross-device remarketing campaigns.
By default, GA 4 has IP address anonymization enabled. This means that your IP address will be shortened by Google within the member states of the European Union or other states party to the Agreement on the European Economic Area. Exceptionally, only in rare cases the full IP address is transmitted to a Google server in the USA and shortened there. Google states that the IP address transmitted by your browser will not be merged with other Google data within the scope of Google Analytics.
You can obtain further information on the processing of data by Google here: https://policies.google.com/privacy
2. Purpose of data processing
We use GA 4 to evaluate the use of our online presence and to generate reports about the activities on our website. The reports are used to analyze the performance of our website and for our advertising campaigns as well as for the targeted playout of advertising, to the people who have already expressed an initial interest through their page visit.
3. Legal basis for the processing of personal data
The legal basis for the processing of the users' personal data is generally the user's consent pursuant to Art. 6 para. 1 p.1 lit. a) GDPR.
4. Duration of storage
After 2 month your personal data will be deleted. This deletion takes place automatically once a month.
5. Possibility of revocation of consent and removal
You have the right to revoke your declaration of consent under data protection law at any time. The revocation of the consent does not affect the lawfulness of the processing carried out on the basis of the consent up to the revocation. You can revoke your consent using our consent management tool “Cookie settings” in the footer.
You may prevent the collection and processing of your personal data by Google by preventing the storage of cookies by third parties on your computer, by using the "Do Not Track" function of a supporting browser, by deactivating the execution of script code in your browser or by installing a script blocker such as NoScript (https://noscript.net/) or Ghostery (https://www.ghostery.com) in your browser. your IP address) to Google and to prevent the processing of this data by Google by downloading and installing the browser plug-in available under the following link:
https://tools.google.com/dlpage/gaoptout?hl=en
With the following link you can deactivate the use of your personal data by Google:
https://adssettings.google.com
Further information on objection and removal options against Google can be found at:
https://policies.google.com/privacy?gl=EN&hl=en
Use of Google Ads Remarketing
Use of Google Maps
Use of Hotjar
Use of Twitter
Use of YouTube
Use of Brevo
Use of Google Tag Manager